Please read the Ordering Terms below before placing an order, Thank you.
1. Message via Facebook or Email with your required Collection date.
Please note I cannot answer the phone whilst working.
​
2. Provide as much information regarding the design as you can. If you have seen a design you like send it to me and I can provide a cost: or I can create a design for you, I will need a budget to work to. Cakes start at £55, Cupcakes from £2.50p.
​
3.Once a design and price have been agreed you will be sent bank details for payment, or you can pay by cash.
​
4. Confirmation of your order will be sent on receipt of payment.
​
5. Collection details will be provided.
Frequently Asked Questions
​
Please Also Read The Ordering & Terms below Before Ordering so there is no confusion, Thank you.
​
.What does a Cake / Confections Cost?
​
The cost of your cake will depend on the complexity and amount of decoration required, the time involved, the size, shape and number of tiers. Your quote will be valid for 48 hours. Bookings made for more than 12 months in advance may be subject to a price increase should costs out of our control increase. Prices are not negotiable however alternatives will be offered to meet your budget, please note the minimum charges as stated above.
How do I Pay / Deposit?
A non - refundable 50 % deposit of the total cost is required to secure the commission of your cake or confections.
Orders will not be deemed booked / accepted until this is received which must be done within 48 hours of acceptance, if not the date will be released and may no longer be available after that time. You can pay in full if you prefer.
The balance of payment is due two weeks prior to the delivery / collection. PLEASE NOTE - It is up to you to pay this on time no reminder will be given. Customers find it helpful to set up an automatic online payment for this to avoid forgetting. Should this not be paid on the due date your order will be deemed cancelled and the deposit forfeited.
If the collection date is less than two weeks away full payment is required to place the order.
How Far in Advance Should I Order?
​
It’s never too soon to order to ensure the date you require is reserved. Availability changes almost daily. Fridays and Saturdays get booked first. Please try to order as far ahead as possible. You must order for the COLLECTION date required which should be as close to the serving time as possible to ensure maximum freshness and stability of the decorations. This is especially important for tiered cakes as I cannot guarantee their stability after transportation. Dates will be allocated on a first come first served basis. I may be able to take an order closer to the date depending on my availability. Dates are held for 48 hours upon which the date will be released if a payment has not been made. If you know the date but not the design yet you can reserve the date with £25 pre deposit for cakes and confections or £50 for a wedding cake. This will of course be deducted from the cost of your cake. Upon the design and final price being agreed the remaining deposit or payment in full whichever the case must be paid. For orders more than One year in advance an Estimate will be provided as we cannot foresee increases beyond our control i.e., ingredient's, materials, electric, water, petrol etc. We will however aim to keep to the original estimate as far as possible.
Can You Decorate / Use My Own Cake or just supply a fondant Cake Topper?
Sorry we do not decorate / handle any items not made by Couture or make Toppers only.
Can I Use Fresh or Silk Flowers to Decorate My Cake?
Yes, but please note some fresh flowers are poisonous and not recommended for use on cakes. We accept no responsibility if you choose to place them on the cake or for any damage caused to the cake. If you require matching flowers for an occasion you must provide these a minimum of 24 hours before collection / delivery.
Chocolate and Buttercream Covered Cakes
We recommend caution if you are considering a cake decorated with chocolate or buttercream. We cannot accept responsibility for any movement / melting of the cake once it has left our possession.
Which Size Cake Do I Need?
​
The cake serving guide is for guidance
only as it depends on how the person
cuts the cake. Square cakes will provide a few
more servings.
If you want a larger centre piece for
your event but do not need so many
servings dummy cakes can be iced and
included in the design.
(Please note this reduces the cost of
the cake by very little)
. How do I transport my cake and confections?
Leave plenty of room for your cake as the box will be larger than the cake. It is advised you carry it with both hands’ underneath & transport items flat in an empty boot or foot well on a nonslip mat with cushioning around the packaging.
Do not place on your knee or a seat. Drive carefully especially with tiered cakes, it is not recommended that a cake over two tiers is transported stacked. We accept no responsibility for items once they have left our premises.
Where Do I Collect From / Can you deliver?
I’m in Coed Talon, four miles from Mold. Please follow the driving directions / map sent on booking confirmation as the Satnav will send to the wrong place. Please take my neighbours into consideration and do not park across their drive.
Collection will be at an agreed date and the time which must be provided four days prior to collection and within opening hours. If you are going to be late / early please let me know asap as I cannot guarantee there will be anyone available to hand over your cake or that it will ready if you turn up at a different time than that agreed.
Mon – Fri - 9am - 5.30pm Sat - 9am - 11am Sunday - Closed. Subject to availability.
I may be able to deliver subject to availability within opening hours at an additional cost of .90p per mile.
For delivery over 50 miles £20 plus .90p per mile. R.A.C route planner is used to calculate this.
Non-Edible Items
Some cakes may contain small proportions of inedible items; it is the customers responsibility to ensure these are removed before consumption. E.g. support dowels, cocktail sticks, cake boards, structures, ribbon, wire, crystals, flower picks, flower tape etc. This will be brought to your attention on collection / delivery.
​
Food Allergies, Storage & Shelf Life
​
Sorry I do not provide bakes for special dietary requirements. All products are made in a kitchen that handles nuts, gluten, dairy, eggs & soya, therefore items may contain traces. Full allergie advice will be in the cake box. We recommend cakes are eaten within three days and stored in cool, dry place if fondant covered or in the fridge if buttercream covered, please read your collection note for further details.
Ordering & Terms
​
​Please Read Carefully; Upon receiving your deposit it is deemed that you have agreed
to the Terms and Conditions below.
​
1. Ordering / Deposits / Payment
A non - refundable 50 % deposit of the total cost is required to secure the commission of your cake or confections. Orders will not be deemed booked / accepted until this is received which must be done within 48 hours of acceptance, if not the date will be released and may no longer be available after that time.
The balance of payment is due two weeks prior to the delivery / collection. PLEASE NOTE - It is up to you to pay this on time no reminder will be given. Customers find it helpful to set up an automatic online payment for this to avoid forgetting. Should this not be paid on the due date your order will be deemed cancelled and the deposit forfeited.
If the collection date is less than two weeks away full payment is required to place the order.
Please use the name you have ordered in as a reference. You must notify me when you make each payment so I can confirm its receipt.
2. Deliveries / Set Up
You must liaise with your venue regarding the following –
We will set up at an agreed date and time. The room, table/s and any cake stand and linen required must be available on our arrival; any delays due to this not being ready will be charged to the customer at £ 25 per hour or part thereof.
The table must be in its final position and not moved once the cake / confections have been set up. It is advised that the table is sturdy, the correct size and away from direct sunlight, draft, heating source or in a heavy traffic area. You must arrange for a responsible person to be available on delivery as they will be asked to sign a disclaimer that the items are left in good order. We accept no responsibility whatsoever once we have delivered and set up.
​3 .Collection
Collection by the customer will be at an agreed date and the time must be provided four days prior to collection and within opening times.
Mon – Fri - 9am - 5.30pm Sat - 9am - 11am Sunday - Closed.
Should you be late / early without giving notice we cannot guarantee that anyone will be available to release your order. Any "no shows" the order will be deemed as cancelled and all monies / items forfeited.
You will be asked to inspect your order and sign a disclaimer that all is correct, should you have an issue you must identify it at this stage, no responsibility will be accepted at a later time.
​4 .Alterations to Designs or Orders / Items provided by the customer.
Any alterations to the design or order must be placed in writing as soon as possible. These will be accepted at our discretion depending on time available and feasibility of the adjustments. This may affect the cost; you will be advised of this at the time and a further payment may be required. We reserve the right to adjust a design if we feel it will be of an advantage to the end product. Any items to be added to an order that are provided by the customer must be supplied four days prior to order date, fresh flowers 24 hours beforehand.
​ 6. Cancellation / Date Change
If you have to re schedule, we will do our best to accommodate this subject to availability. Should the new date be more than 12 months after original date there will be a 5% addition to cover increased costs. If you cancel for whatever reason before your balance is due i.e., two weeks prior to the event the deposit will always be retained. Should you need to cancel after final balance / within two weeks of the event your deposit will always be retained plus any amount required to cover items, ingredients and time spent to date on your order, this will be at Couture's discretion and may be the full amount. No refunds will be given due to change of mind.
Covid or suchlike- You can change your date subject to availability, should the new date be more than 12 months after original date there will be a 5% addition to cover increased costs. The deposit is not refundable whatever the reason for cancellation.
Should for unforeseen circumstances Couture cancel your order we will return all payments already made.
​7. Correspondence
Correspondence will be with the person who placed the order only. They are responsible for all communications, payments and for the safe keeping and return of any goods hired / supplied with the order.
​8. Complaints
If you have a concern please notify upon collection / delivery of the items so that we have the opportunity to rectify it in time for your event, all other concerns should be made in writing within 24 hours and evidence of the fault included and item returned for inspection. No refunds are given due to change of mind. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery cost. We cannot be held responsible for factors out of our control i.e., traffic conditions, bad weather. Refunds are at the discretion of Couture.